Updating The Customer Experience
As time moves forward and as industries change the expectations from your customers change. For businesses to continue to stay ahead of their competition, they need to be able to anticipate the customers’ needs. Creating new products is not the only form of innovation that customers are looking for, there are also opportunities in updating…
Ways To Celebrate Your Customer
Businesses spend a lot of time and money building their client base. According to Brightback’s State of Customer Retention Survey only 14% of B2B companies put improving customer satisfaction through better customer experience and support at the top of the priority list. With that said, where we would be without our current customers? You should…
Handling Client Stress
The phrase “the customer is always right,” was popularized during the rise of retail. The philosophy is that customer complaints should be taken seriously and not allow them to feel cheated or deceived. There is a fine balance between taking care of your customers and allowing them to misuse your service. Conflict is a natural…
Fostering Positive Customer Relations
The process of winning your customer does not end at closed-won. You have proven that your product solves their need, but what happens after that? The next hurdle is having a positive customer experience in every interaction with your team and fostering a relationship that is mutually beneficial. In the employee onboarding process, highlight the…
