SENIOR MANAGER

JOB DESCRIPTION – SENIOR MANAGER

          • Minimum 10+ years experience in Medical Billing with 4+ years experience in a Managerial role
          • Excellent ORAL and WRITTEN Communication Skill
          • Experience in handling both DATA (Demo, Charges, Payment Posting) and VOICE Processes (AR Follow-up) with practical knowledge of each process
          • Should have handled a team of minimum 60+ Employees
          • Should have played a key role in Delivering Projects according to Client SLAs and KPIs
          •  Identify causes for non-achievement of SLAs, develops solutions and executes the same
          • Good People Management & Crisis Management Skills
          • Hands on Client Management Skills
          • Interaction with Client on a regular basis and ability to manage and maintain high customer satisfaction levels with Client Net Promoter Score of 9+
          • A key contributor to process management and improvement
          • Responsible for attrition management, arranging for replacements on a timely basis and work closely with HR to ensure high employee morale and retention initiatives
          • Flexibility to work in different shift timings (mostly in US Shift timings)

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