Customer Engagement: The Core of Business Success in Medical Billing

Good customer service can make or break a business. Even if you have the best product or service on the market, customers will likely go elsewhere if they don’t feel they’ve been treated well. According to the United States Small Business Administration, almost 78 percent of customers leave a business if they’re upset with the…

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Keeping Clients in a Crisis

Client retention is always an important part of business, but when the economy isn’t doing well this becomes imperative. COVID-19 has shut down or slowed down many providers’ offices which has given doctors plenty of time to look at their books and make changes if they don’t like what they see. While this provides a…

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